How to Dispute Unauthorized Deductions from Your SASSA Grant

Receiving your SASSA grant is crucial for your daily needs and well-being. If you’ve noticed an unauthorized deduction, it’s essential to act quickly to resolve the issue. This guide will walk you through the steps to file a dispute effectively.

Step 1: Gather Necessary Information

Before filing your dispute, ensure you have all the relevant details:

• Date and Time of Deduction: Note when the deduction occurred.
• Amount Deducted: Record the exact amount that was deducted without your consent.
• Reference Numbers or Transaction Details: Collect any available transaction IDs or reference numbers related to the deduction.
• Account or Method: Identify the account or method through which the deduction was made.
• Communication Received: Save any messages or notifications you received before or after the deduction.

Step 2: Contact SASSA Customer Care

Reach out to SASSA’s customer care for assistance. You can contact them via:

• Phone:
• Toll-free number: 0800 60 10 11
• Local office numbers (available on the SASSA website)
• Email:
• Email address for disputes is info@sassa.gov.za
• In-Person:
• Visit your nearest SASSA office to report the issue.

Step 3: Provide Detailed Information

When contacting SASSA, ensure you provide all the gathered information clearly. This includes:

• Your personal details (full name, ID number, and contact information)
• Type of grant (Old Age, Disability, Child Support, etc.)
• Detailed deduction information (date, amount, transaction details, etc.)

Step 4: Request Desired Resolution

Clearly state your desired resolution, which should include:

• Full Refund: Request a full refund of the unauthorized deduction.
• Future Prevention: Ask for measures to be implemented to prevent future unauthorized deductions.

Step 5: Follow Up

Keep track of your dispute by regularly following up with SASSA. Take note of any reference numbers provided during your communication for easier tracking.

Step 6: Escalate if Necessary

If your issue is not resolved promptly, consider escalating it:

• Ombudsman: Contact the Public Protector or relevant ombudsman for assistance.
• Legal Aid: Seek legal advice or assistance if necessary.

Conclusion

Unauthorized deductions from your SASSA grant can be stressful, but by following these steps, you can effectively file a dispute and seek a resolution. Remember to be persistent and proactive in communicating with SASSA to ensure your issue is resolved.

For more information and assistance, visit the SASSA website or contact their customer service.

By following this guide, you will be equipped to protect your SASSA grant from unauthorized deductions and ensure that any issues are resolved quickly and efficiently.